Privacy Policy

Privacy Policy

Last updated: June 2026

This Privacy Policy sets out how Promech Group Pty Ltd (ABN 61 608 489 578), trading as Vectr Medical, collects, uses, stores, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Vectr Medical is operated by Promech Group Pty Ltd, a Queensland-based biomedical engineering company. Our website is vectrmedical.com.au. Contact us at joe@novabiomedical.com.au.

2. What Information We Collect

We may collect the following personal information:

  • Name, email address, phone number, and delivery address when you place an order
  • Payment information processed securely via our payment providers (we do not store card details)
  • Browser type, IP address, and usage data collected automatically via cookies and analytics tools
  • Communications you send us via email or contact forms

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your order, delivery, and after-sales support
  • Send relevant product or compliance updates where you have opted in
  • Improve our website and customer experience
  • Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Shipping carriers and logistics providers to fulfil your delivery
  • Payment processors to complete transactions
  • Shopify Inc., our e-commerce platform provider, which processes data in accordance with its own privacy policy
  • Australian regulatory bodies where required by law

5. Cookies

Our website uses cookies to improve your browsing experience and gather anonymous analytics data. You can disable cookies in your browser settings, though this may affect some website functionality.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption for all data transmissions. Payment information is processed by PCI-compliant payment providers and is never stored on our servers.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To make a request, contact us at joe@novabiomedical.com.au.

8. Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for seven years in accordance with Australian tax obligations.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance.

11. Complaints

If you have a privacy concern or complaint, contact us first at joe@novabiomedical.com.au. If your concern is not resolved, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.